Insurance Staffing Solutions: Retention Desks, Sales Reps and VAs for Insurance Agencies
Our founding division. TTC Network staffs dedicated retention desks, outbound and inbound sales reps, and virtual assistants for US insurance agencies working Medicare, ACA and Final Expense. Every rep is trained on insurance workflows before they touch your book, and all outreach is TCPA-compliant with HIPAA-compliant data handling. Insurance is where we started, which makes us a staffing agency for insurance agencies that already knows your enrollment calendar.
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Who you can hire in this division
Retention desk reps
Reconnect members, confirm payment status, and schedule reviews before a policy lapses.
Inbound and outbound sales reps
Work your leads, qualify prospects, and set appointments or warm-transfer to licensed agents.
Insurance virtual assistants
Handle the admin behind every policy, from CRM updates to carrier follow-ups.
Insurance-trained from day one
Reps arrive knowing ACA, Medicare and Final Expense workflows — not learning on your dime.
Compliance built in
TCPA-compliant outreach and HIPAA-compliant data handling on every call.
Scale with the season
Ramp up for AEP and OEP, scale back after — without hiring and layoff cycles.
Hourly, not salaried
Pay for productive hours. No benefits load, no payroll taxes, no office seat.
How an Insurance Desk Launches in Two Weeks
Strategy call
We review your books, systems, scripts, and goals.
Insurance
Reps learn your carriers, scripts, compliance rules, and hand-off process.
Go-live
Most desks are trained and dialing within two weeks of kickoff.
Reporting
You see contacts, payments confirmed, appointments set, and hand-offs.
Insurance Virtual Assistants
Every licensed hour spent on admin is an hour not spent selling. An insurance virtual assistant updates the CRM or agency management system, follows up on pending applications, collects documents, schedules appointments, and chases carriers for status updates.
Support for Licensed Insurance Agents
Every licensed hour spent on admin is an hour not spent selling. An insurance virtual assistant updates the CRM or agency management system, follows up on pending applications, collects documents, schedules appointments, and chases carriers for status updates.
A Health Insurance Staffing Agency Built Around AEP and OEP
As a health insurance staffing agency, we ramp trained reps up before these windows open and scale back after they close.
Period | Dates | What it means for staffing |
Medicare Annual Enrollment Period (AEP) | October 15 to December 7 | Highest Medicare call and appointment volume |
Medicare Advantage Open Enrollment Period | January 1 to March 31 | Plan switches create retention risk |
ACA Open Enrollment | Starts November 1; end date varies by exchange | Peak Marketplace enrollment and effectuation follow-up |
FAQs
Frequently Asked Questions
No. Our reps handle non-licensed outreach — reconnecting members, confirming payment status and scheduling — then hand the conversation to your licensed agent for anything requiring a licence. license.
Medicare Advantage, Medicare Supplement, ACA / Marketplace and Final Expense.
Most desks are trained and dialling dialing within two weeks of kickoff.
Yes. You own your lists, your CRM and every record; we work inside your systems.
Yes. Retention desks are part of our founding division, working your book to reconnect members and reduce lapses.
Yes. We ramp trained reps up before enrollment periods and scale back after.